Tenna Review: Is Your Mixed Fleet Worth the Rollout?

Tenna is a conditional fit for equipment-heavy construction businesses that need shared tracking, maintenance and dispatch workflows across field, shop and office. Its product overview describes a mixed-fleet platform with optional operational modules. Buy only after confirming the hardware mix, module costs, implementation scope and exit terms.

Small service shops mainly seeking estimating and invoicing should look elsewhere because Tenna’s published scope centers on equipment operations. Buyers needing a quick, low-commitment rollout should also look elsewhere: Tenna’s FAQ advises planning on at least two months for implementation, while its Terms of Use keep remaining-term fees payable after cancellation.

This review draws on Tenna’s published pricing page, FAQ, product pages and terms, and on individual customer reviews. Prices, plan features and terms were checked on October 9, 2026.

How does Tenna pricing work?

Tenna’s pricing page offers a custom quote built around products, asset types and quantities. It publishes no monthly or annual dollar rate. The base platform is TennaCORE; premium products are optional additions to that platform.

The table follows Tenna’s pricing page and the unlimited-user policy in its FAQ. Data and hardware pricing depend on asset count. Implementation pricing also depends on installation and training locations, duration and purchased features.

A five-person team therefore needs a custom quote, despite Tenna’s FAQ allowing unlimited users. Headcount alone cannot establish the bill. Request separate recurring and upfront totals for the actual fleet, including attachments and small tools, so a low initial equipment count doesn’t conceal the eventual scope.

Which modules should a contractor buy?

TennaCORE suits a business whose immediate need is locating assets and reviewing utilization. Tenna’s company-size guide places Maintenance, Resource Management, Safety & Compliance and Integrations among premium additions. Select them around the work staff will actually perform:

• Shop maintenance: Tenna’s product overview lists preventive maintenance, work orders, fault codes and diagnostic trouble codes within the Maintenance add-on.
• Equipment moves: The same product overview places requests, reservations, dispatch and crew coordination in Resource Management.
• Fleet safety: Tenna’s product overview lists inspections, cameras, scorecards, IFTA and ELD reporting under Safety and Compliance.

Buyer warning: Tenna’s product overview, add-on section lists Data Access Control as an individual add-on, while its platform-wide functionality section also lists Data Access Controls under Advanced Data Security. For departmental segregation, budget for a possible additional module until the quote explicitly confirms inclusion and price.

A multi-division contractor should demonstrate permissions with actual office, shop and field roles before signing. That matters because a foreman may need shared equipment visibility while financial or subsidiary records require tighter access.

What changes in daily fleet work?

Tenna’s maintenance page describes calendar-, engine-hour- and mileage-based service triggers, mobile requests with images and voice notes, and work orders with repair documentation. This gives the shop a defined route from a field-reported defect to completed service history. Demonstrate that entire route with a mechanic and foreman before choosing the maintenance scope.

Tenna’s parts inventory page adds barcode and QR scanning, stock tracking across locations, work-order parts usage and replenishment alerts. A contractor with several yards should test transfers, approvals and stock adjustments using familiar parts. Catalog cleanup and consistent checkout practices will need an internal owner.

For dispatch, Tenna’s resource-management page describes an assignment board, availability checks, maintenance visibility and SMS dispatch notifications. Those messages can reach drivers without the app. Ask the dispatcher to handle a machine going down after assignment, including finding a replacement and notifying the driver.

Tracking behavior depends on the device, according to Tenna’s asset-trackers page:

• GPS: Tenna says these trackers use cellular data plans to locate assets. Confirm coverage and reporting behavior at remote sites.
• Bluetooth: Tenna says BLE beacons are detected through nearby smartphones, tablets or other Bluetooth connections. Confirm how detection will happen in each yard.
• QR: Tenna says asset information uploads when someone scans a tag with the app. Assign scanning responsibility for tools and materials.

The FAQ says asset utilization calculations update every four hours and collective project utilization every 24 hours. A dispatcher needing immediate availability should establish which live status fields support that decision and which reports update later. The same FAQ limits CAN bus access to publicly available OEM data, so request a machine-by-machine compatibility list.

Which accounting integrations are supported?

Tenna’s accounting and ERP integrations page names Vista, Spectrum, Sage 300 Construction and Real Estate, Sage 100 Contractor, COINS, Fleet Cost & Care and FOUNDATION. It describes customized integration projects and data mapping, making the implementation specification important.

The published connections differ in scope:

• Vista: Tenna’s ERP integrations page lists asset data, hours, site information and location, plus expanded Work Orders and Fuel Cost integrations.
• Spectrum, Sage and FOUNDATION: Tenna’s ERP integrations page describes asset data, hours, mileage and site information for these connections.
• QuickBooks Online: Tenna’s ERP integrations page does not list it. A business depending on QuickBooks Online should confirm compatibility before proceeding.

Tenna’s Asset Financials page describes geofence-based job assignments, configurable costing rules, internal billing and ERP-ready equipment cost data. That is relevant to contractors allocating machine costs across jobs. Ask finance to validate job changes, downtime exceptions and rate overrides, and obtain the product’s inclusion and connector costs in writing.

For any connection, specify record ownership, sync direction, update frequency and correction handling. Those details determine whether equipment records reach accounting accurately without repeated manual reconciliation.

What usage charges need confirming?

Tenna’s pricing page says data and hardware pricing depend on asset count, but gives no public usage allowance or overage schedule. Its safety page describes automatic cloud uploads of camera events, and its resource-management page advertises SMS notifications.

Ask the quote to state cellular allowances, camera retention and retrieval costs, SMS allowances, and any integration usage charges. The published descriptions establish the workflows; the commercial limits need written confirmation. A camera-heavy fleet should settle those limits before comparing recurring totals.

What do customers report?

Tenna has an overall 4.6/5 from 75 reviews on Capterra, 4.4/5 from 53 reviews on G2, and 4.14/5 from 28 ratings on the Apple App Store. These are separate platform totals. The accounts below describe individual experiences, and several carry seller-invited or incentivized labels.

• Maintenance and support: On G2, Melissa B., October 14, 2025, praised equipment tracking, preventive maintenance and responsive support, while acknowledging occasional glitches. G2 marks the review incentivized and seller-invited.
• Reporting upkeep: On Capterra, Mark M., August 7, 2025, praised mixed-fleet coverage and maintenance management, but said updates sometimes changed report formatting. Capterra labels it vendor-referred with an incentive offered.
• Interrupted field work: On Capterra, Marcos A., March 19, 2026, reported the app repeatedly shutting down while creating requests or locating equipment. Capterra marks it incentivized.
• Missing telemetry: On G2, Guillermo S., October 30, 2025, praised branch-wide visibility but reported offline or unpowered devices and wanted faster alerts to avoid missing data. G2 marks it incentivized and seller-invited.
• Hardware matching: On G2, Kristion G., October 15, 2025, praised tracking and support but reported occasional hardware mismatches that were difficult to remedy. G2 marks it incentivized and seller-invited.
• Internal workload: On Capterra, Anonymous User, August 4, 2025, described stable operation and helpful support, but called the core expensive and implementation resource-intensive. Capterra labels it vendor-referred with an incentive offered.

These reports support a trial agenda centered on hardware compatibility, mobile request completion and offline-device alerts. Include the people who will maintain asset records, because positive support experiences can coexist with substantial internal setup work.

What else can raise the bill?

Tenna’s customer-success page assigns a representative to every account and describes onboarding training. It also offers professional services for advanced training, workflow consultation and additional installation or integration work beyond the original contract. Define those boundaries before accepting the implementation estimate.

Hardware replacement has its own conditions. Tenna’s warranty lists one year for telematics and BLE hardware and two years for QR products. It excludes low batteries, poor network or satellite reception, system outages and improperly installed or unverified trackers. Ask which manufacturer warranty applies to each ordered device.

Tenna’s warranty makes the buyer pay return shipping and handling and bear shipment risk; Tenna refunds those fees if it confirms a defect.

Under Tenna’s return policy, original hardware must ship back within two weeks after receiving a replacement. If it is not received within 60 days, Tenna says it will be automatically re-contracted to the account. Misuse or improper installation can also produce a replacement-hardware and shipping invoice, so assign RMA ownership to the shop.

Accounts payable should review these obligations alongside the order.

• Late charges: The extended payment terms impose late charges of 1.5% after 30 days overdue, 3% after 60 days and 5% after 90 days.
• Default: Under the extended payment terms, on default, including an ownership change or a material adverse change in the buyer’s financial condition, Tenna or its assignee may demand the present value of all remaining payments and repossess the hardware.
• Collections: Under the extended payment terms, Tenna may send accounts to collections after 90 days overdue.
• Attorneys’ fees: Under the extended payment terms, the buyer pays all attorneys’ fees and costs, including repossession costs, when an assignee enforces its rights following default.
• Payment obligations: The extended payment terms describe payment obligations as noncancelable, absolute and unconditional, and grant a security interest in products.

Tenna’s extended payment terms also make the buyer carry the loss risk on hardware, pay the unpaid balance if a device is destroyed and maintain insurance naming Tenna or its assignee as additional insured or loss payee, as applicable. Tenna may assign payments to a third party, and the buyer must keep paying that party even while disputing Tenna’s performance.

Tenna’s Terms of Use also cover hardware financing through a third-party lender: the Finance Agreement is noncancelable, absolute and unconditional, and the buyer must pay the lender in full even if Tenna fails to perform.

Is there a trial or easy exit?

Tenna’s homepage offers a demo, without publishing free-trial duration, card requirements or hardware-pilot conditions. Confirm whether an evaluation is available and get its return obligations, charges and conversion terms in writing before authorizing installations.

Capterra’s listing shows a $100 per user monthly starting price and a free trial; Tenna’s pricing page uses custom quotes, its FAQ allows unlimited users and its homepage offers a demo, so confirm the price basis and trial availability in the quote.

The Terms of Use make the paid commitment substantial:

• Cancellation: Tenna says service sales are final, customer cancellation receives no subscription refund, and remaining-term fees stay payable after termination by either the customer or Tenna.
• Termination by Tenna: Tenna’s Terms of Use allow it to end service at its discretion with 30 days’ notice, and keep payments for the remaining term owed after termination by either side.
• Renewal: Tenna requires written non-renewal notice at least 30 days before the term ends; otherwise the subscription renews for an equal-length term.
• Price changes: Tenna reserves renewal price increases and the ability to pass through network-provider or hosting cost increases during the term.
• Service withdrawal: If Tenna stops offering a subscribed service, the terms provide a prorated refund for the unused prepaid period within 45 days. Tenna’s Terms of Use also allow it or its service providers to change, suspend or discontinue products, features or services, with at least 60 days’ prior written notice of material changes affecting service performance.
• Disputes and liability: Tenna’s Terms of Use require binding individual arbitration, with an exception for injunctive or other equitable relief, and waive class actions and jury trials. They cap liability for service claims at fees paid for those services in the preceding 12 months and other claims at US $500 in total, subject to non-excludable statutory rights and the personal-injury exception. Tenna also disclaims liability for lost or corrupted data, subject to non-excludable statutory rights. The arbitrator must award all fees and expenses, including reasonable attorneys’ fees, to the prevailing party, so the losing side pays those costs.

Budget against the full contracted term and obtain the initial term length before comparing offers. A monthly payment schedule still needs a separate check of the total commitment.

Buyer warning: Tenna’s extended payment terms promise notice when those terms change, while its Terms of Use, Section 18 allow changes to referenced documents without notice. Budget from the signed payment schedule, allow for the contract’s permitted cost increases, and obtain written clarification of change-notice protections. The extended payment terms also say that where they conflict with the Terms of Use, the provision giving Tenna the broader rights prevails, so a buyer should not rely on the notice promise without a signed amendment.

There is another unresolved notice issue. Tenna’s Terms of Use, Section 1 promise written notice and a 30-day cure period for outdated registration information, while Section 13 permits immediate termination for any breach. Ask Tenna to reconcile those provisions, because account access may be essential to daily dispatch.

What happens to data at exit?

Tenna’s Terms of Use say data will not be provided or made available after termination or expiry, except as applicable law requires. The terms also assign Tenna ownership of User-Identifiable Data, excluding legally protected personal-data categories, and of Tenna Data. Access is licensed through the subscription. The Terms of Use also assign Tenna ownership of content the products capture, such as photographs and images.

Tenna’s Terms of Use grant it a perpetual, irrevocable license to use and sell data pulled in from connected third-party systems, such as an ERP. Disclosure of that data to third parties without the buyer’s permission is limited to data that has been de-identified, anonymized or aggregated.

Tenna’s FAQ says users can export data and run reports. Establish the export formats, available history, camera-content access and a pre-expiry export timetable before making Tenna the main equipment record. A contract review should cover these rights alongside retention needs for maintenance and incident documentation.

Should a contractor choose Tenna?

Tenna merits a shortlist for a contractor whose equipment manager, dispatcher and mechanics need shared fleet records. Its product overview supports that fit through tracking, utilization and optional maintenance and dispatch modules.

Proceed only when the quote identifies every device and module, the rollout has an internal owner, and representative field workflows work acceptably. Settle departmental permissions, integration behavior and data export rights before signing. For an equipment-heavy business, those checks determine whether Tenna fits daily operations and the contract is affordable to keep.

Fine Print Check

Ask before you buy: where Tenna’s own pages disagree, checked October 2026.

Tenna’s own pages disagree in 3 places about price, plans, users or terms. This compares the vendor’s pages with each other as they read on the check date; the contract governs, so get each answer in writing before you sign.